Support Beyond Delivery

We're with you for the
entire process.

 

Quality Guarantee

Your peace of mind is our priority.

Starting from installation acceptance, we provide a 12-month full warranty covering design and manufacturing.

* Includes free replacement parts (excluding wear items like blades & seals). Buyer handles freight.

Essential Spare Parts

Every machine arrives with a survival kit: 2 sets of blades, a set of seals, and key electrical sensors.

Need something custom? We ship within 7–30 days. We promise to support your machine with key parts for at least 10 years after production ends.

Remote Care

Fast Response

We're here within 24 hours for questions, and 8 hours for production-critical emergencies.

What we do

  • Video fault diagnosis
  • Parameter fine-tuning
  • PLC & Electrical support

Reach Jason Directly

jason@iuwon.com

WhatsApp / WeChat Available

+86-18868400668

On-site Engineering

Our engineers don't just fix machines; they empower your team. From the first setup to complex repairs, we're available to visit your facility.

* Pro tip: Remember to request your first installation within 3 months of delivery to keep your complimentary setup!

Knowledge Base

✅ Detailed Operation Manual
✅ Maintenance & Lubrication Charts
✅ Electrical & Foundation Blueprints

Growing with You

As your business evolves, your machine can too. We offer profile changes, speed upgrades, and automation add-ons to keep you competitive.

Speed Upgrades Auto-Stacking New Control Systems
Send Inquiry